Recensioni

Vasileios

The procedure was quite easy bot the booking fee very high and thre was not any clear warning info right at the beginning of the procedure...

Traghettilines risponde:

Dear Customer,thank you for your review and evaluation. Our booking fee is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry

Oscar

I was sold a ticket from castellamare to Capri and the service doesn't exist. Locals at the port told me that the ferry at 8.25 was already discontinued.

Traghettilines risponde:

Dear Customer, we apologize for the inconvenience, but ferry company has canceled the departure due to bad weather conditions. We have already submitted your refund request to the involved company. Should you need any further information please contact us. The Staff of Ok-Ferry

Thomas

The "OK Ferry" booking service is very helpful when booking ferries on Italy''s Amalfi Coast for trips along the coastline and the Isle of Capri.

Eliseo

very gooooood

Ian Andrews

An excellent service. Clear, easy to understand and quick.

Linda

Easy to navigate on the web and easy to pay. Great site.

Caroline

Réservation simple et efficace

Hexi

Very timely response from the Booking office.

Patrice

Bon d'accord, votre service fait la synthèse des différentes compagnies et permet de réserver la veille,ce que n'acceptent pas les compagnies. Par contre 8€ pour un trajet à 40€, c'est un taux du niveau de booking.com, ce qui est universellement considéré comme excessif.

Traghettilines risponde:

Cher Client, nous vous remercions pour votre évaluation. Nous rappelons que nos droits de réservation sont appliqués en compensation pour les frais de gestion du dossier. Ce taux nous permet également d'avoir un personnel disponible 7 jours sur 7, attentif à répondre à tous les besoins de nos clients. Nous restons à votre disposition pour toute question et information. L'Equipe de Ok-Ferry

Sanjeev Singhal

Very convenient and user friendly. If possible, the tickets may be bilingual- in Italian and English.

Traghettilines risponde:

Dear Customer, we would like to thank you for your review and we would like also to inform you that unfortunately some ferry companies do not issue tickets in different languages, but only in Italian. Should you need any further information please do not hesitate to contact us. Best regards, the Staff of Ok-Ferry

Stephane

perfetto !

Melissa

rapide et clair

Zsolt Vehrer

Naples Capri booked. Theoretically it supposed to be 40.20 € but when i completed the booking 12 € booking fee was deducted from my card. Now I'm asking what a fucking bloody hell is this? This price was not indicated until the end of booking and it is actually almost 30 % of the price. I will make tomorrow a big scandal at the office where I will pick up my ticket.

Traghettilines risponde:

Dear customer, we are really sorry about your negative report. We just would like to specify that, during the online procedure, the summary of the journey as well as every cost item are immediately and clearly displayed. To be even more specific, they are called "total outward journey" and "booking fee". This information are pointed out and then also recapped before confirming the booking and to go further in the payment procedure. In fact, the amount in the transaction form included the booking fee, that you had already displayed in the summary of the reservation. In every moment the cost items were clearly displayed (in the summary of the booking and in the payment form), therefore you could have stopped the confimation procedure, if you didn't agree, or you thought the summary of the cost items was not clear.Best regards, the Staff of Ok-Ferry.

Lasha Bliadze

Georgia - country was not in the list.

Traghettilines risponde:

Dear customer, we thank you for your suggestion. We will forward it to the concerned department. Best regards, the Staff of Ok-Ferry.

Kenneth

Very fast and convenient

Manfred Kleeschulte

Die Übersetzung des Textes könnte noch verbessert werden. Ansonsten schnelle und reibungslose Buchung der Fährtickets.

Traghettilines risponde:

Sehr geehrter Kunde, wir danken Ihnen fuer Ihre Empfehlung. Wie werden sie unserer betreffender Abteilung mitteilen, unseren Dienst zu verbessern.Vielen Dank, das Team von Ok-Ferry.

David Noble

Very easy to use booking system, excellent site

Ulisses

Very good!!!!

Roy

Fast and easy

Joseph

Excellent Service, reliable, super fast boat and friendly.

Pietro Caviglia

Mit der Übersicht der Homepages und der Buchung bin ich 100% zu frieden.

Rodrigo

VERY GOOD

Philippe

Alles einwandfrei abgelaufen. Schnell und unkompliziert.

Richard

The booking was confusing and without instructions. For outbound I received one "ticket" for 4 people. I was not informed that I must take what I thought was a ticket was really a voucher. I almost missed the boat because I had to run back to the ticket office to exchange the voucher for the tickets. For the return booking I received 4 separate tickets. These also needed to be exchanged.

Traghettilines risponde:

Dear customer, we're really sorry for your negative experience, but unfortunately some ferry companies do not issue etickets, valid for boarding, but just a voucher to be exchanged at the ticket office before the departure. As being a reservation center, we have to be strict to the company's conditions.
Anyway, we will certaintly take into account your report for improving our service.Best regards, the Staff of Ok-Ferry

Margaret

What an easy, smooth booking system, simple and quick. Hoping our ferry journey is just as smooth and easy, cannot wait to get to Ischia. Highly recommend this service.

Elvie

Perfect and accurate

Daria

great servis.

Daniel

Einfach und schnell

Edward

It's a very efficient service except would appreciate if the tickets received will be written in English for easier verification.

Traghettilines risponde:

Dear Customer, we kindly inform you that all ferry companies we work with, including the one you chose, provide us tickets in Italian version only, unfortunately no tickets in English language are available.As being a booking center we strictly have to follow the ferry company policy which doesn't allow us to modify or traslate any boarding document into another language.Best regards, the Staff of Ok-Ferry

Ahmed Bouaziz

bjr contacte parfait reponse rapide et clair merci a vous tres rassurant

Daniel Gmünder

Hat alles super geklappt !

Hubert

Bis jetzt alles super

Raphaëlle

Rapide, eficace, c'est parfait!

Francisco Bravo

The online service was quite fast and the overall experience very satisfactory.

Barthelemy

Efficace et rapide

Frank Hofmeister

Buchung schnell und unkompliziert, Internetauftritt auf deutsch

Stephen Sadis

Great to be able to book online!

Marian Holub

Very nice booking system, simple and fast. I am very satisfied. I would recommend to you to include the baggage information for travelers during the booking - e.g. which kind of baggage is included in the price (numbers, dimension) or if it is necessary to buy it for any trip.

Traghettilines risponde:

Dear Customer,we kindly thank you for your review and suggestion you left us, we will provide to forward it to our competent department.Best regards,the Staff of Ok-Ferry

Ann

Very easy service to use

Emily

Easy to use- no issues. Looking forward to our trip.

Margo

Excellent - found site very easy to use

Michelle

Ordering tickets on-line is easy enough but having to print out the tickets is a big challenge. It would be more convenient if we could show the ticket on our smart phone and not have to print it out. I am a visitor in this country without easy access to a printer.

Traghettilines risponde:

Dear Customer, we kindly inform you that some ferry companies require the customers to check-in before boarding, showing the ticket already printed out. As being a booking center, we just cannot help but observing carefully the conditions of the companies. Best regards, the Staff of Ok-Ferry

Roland

Schnell, einfach, gut.

Heinz

alles bestens und schnell, danke.

Philip

Booked online and received tickets straight away, excellent service easy to use, this will save time queuing for tickets when we get there, can't wait to go !!

Salvatore

Very easy to search schedules and book travel from Napoli to Capri!

Louise

Easy to navigate, find available options and book. The only concern i had was being charged for paypal transaction when i purchased with credit card.

Marianne

Ich finde es toll, dass das so unkompliziert und in unserer Sprache möglich ist. Danke bestens!

Frances Beverly

Very efficient and easy to use

William

Adequate for the task, step by step